Returns & Cancellations Policy
Returns
We accept returns of unused, unopened items in their original packaging within 30 days of delivery. To initiate a return, email support@nexxusgoods.store with your order number and the reason for the return. We will provide a return shipping label and instructions.
Once we receive and inspect the returned item, we will process your refund to the original payment method within 5–7 business days. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original and place a new order.
Cancellations
Orders can be cancelled free of charge if the request is received before the order has shipped. Once an order has shipped, it cannot be cancelled and must go through our standard return process. To request a cancellation, email support@nexxusgoods.store with your order number.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of delivery with a photograph of the damage. We will send a replacement or issue a full refund, including any shipping costs, at no charge to you.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned once opened: bath and body products, candles that have been lit, and pet supplies that have been used.