Frequently Asked Questions
Ordering
How do I place an order?
Browse our shop, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster future orders.
Can I modify or cancel my order after placing it?
If your order has not yet shipped, we can modify or cancel it. Email support@nexxusgoods.store with your order number as soon as possible. Once an order has shipped, it cannot be cancelled.
Do you offer gift wrapping?
We do not currently offer gift wrapping, but all items are carefully packed in clean, presentable packaging suitable for gifting.
Is there a minimum order amount?
No. You can order as little or as much as you like.
Shipping
How much does shipping cost?
Standard shipping is $6.99 flat rate. Orders over $120 ship free.
How long does delivery take?
Standard shipping arrives in 3–7 business days within the continental US. Orders placed before 2:00 PM ET on a business day ship the same day.
Do you ship internationally?
We currently ship only within the United States, including APO/FPO addresses.
How do I track my order?
A tracking number is emailed to you when your order ships. You can also check your order status by logging into your account on our website.
Returns & Exchanges
What is your return policy?
We accept returns of unused, unopened items in original packaging within 30 days of delivery. See our full Returns & Cancellations Policy for details.
How do I return an item?
Email support@nexxusgoods.store with your order number and reason for the return. We will provide a return shipping label and instructions.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. It may take an additional 3–5 business days for the refund to appear on your statement, depending on your bank.
Products
Are your products made in the USA?
Our catalogue includes products sourced from a variety of manufacturers. Country of origin is noted on each product’s packaging. We prioritize quality, material integrity, and durability in every item we carry.
Do you restock sold-out items?
Most items are restocked regularly. If an item you want is out of stock, email us and we can let you know when it will be available again.
Payment & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Google Pay, and Cash App Pay. All payments are one-time charges — we never store your card details or set up recurring billing.
Is my payment information secure?
Yes. All transactions are processed over encrypted SSL/TLS connections through our PCI-DSS compliant payment processor. Your card details are never stored on our servers.
Contact
How do I contact customer support?
Email support@nexxusgoods.store. We respond within one business day, Monday through Friday.